Improving Teacher-Student Interaction in the EFL Classroom: An Action Research Report
by Jonathan Snell
Problem Identification
Most of the class members sit looking straight ahead using minimal facial expressions, gestures and verbal utterances. What I want is for the students to be more demonstrative and more overtly communicative in their feedback. I want these behaviors: I want the students to ask questions, make comments and to respond with nods and shakes of the head, with sounds of agreement or sounds of understanding. Also, I want them to be both reactive and proactive.
T : Any questions? Do you understand everything?
Ss : Š(no one responds)
T : Okay, how many people were speaking?
Ss : Š(no response)
T : How many people were speaking?
Ss : Š(no response)
T : There were two. Two people. Were they friends or strangers?
Ss : Š(no response)Š
The teacher asked a few other questions which also drew no response or reaction from the students. The students then had to answer some questions about the conversation in their book. Most of the students seemed to have little trouble doing this, and if there were any questions, they readily asked the student sitting next to them.
The second half of the class was devoted to pair work using the phrases and vocabulary from the taped dialogue in role play. The students seemed to enjoy this, and most tried to create their own dialogues. The teacher circulated the room checking on the progress of each pair. The class atmosphere was markedly different from the first half of the class, with chatter and occasional laughter filling the air. The students answered most of the teacher's questions with alacrity, and some even asked their own questions.
Hypothesis
First, on the following class, the teacher distributed an explanatory paragraph about "rules" for asking questions in class in English speaking countries. The teacher made an exercise out of it and had students read the paragraph out loud to the class and explained a few difficult words and spent additional time expanding on the text. The "rules" were extrapolated from a culture point in Helgesen & Brown (1994) and were as follows:
Each culture has different "rules" about how students should act in the classroom. In some countries, students are expected to listen and only the teacher should lecture or talk in class. But in English-speaking countries (and in English class), it is good-and important-to answer the teacher's questions and interrupt with questions of your own. It means that you are interested and paying attention. In English, it is your job to ask questions if you don't understand. (p. 3)
The teacher went on to say that if they still felt uncomfortable asking and answering questions, they had to at least nod or shake their head as a response to the teacher's questions.
Secondly, the teacher reminded the students of the "rules" at the beginning of each subsequent class and further encouraged them to become more active in the class when the instructor was talking.
With the specific questions, however, something unexpected happened. When the teacher asked a question, he was usually greeted with poker-faced stares, as before. But when he moved closer, looked specifically at a student, or pair of students, and repeated the question, the students usually tried to answer. In general, I noted, the instructor was paying much more attention to the students, moving closer to them, and looking at specific students and trying to make a better connection with them. Instead of asking questions with the feeling that they really weren't going to be answered anyway, as before, the teacher made a greater effort to communicate the questions, and acted as if he expected to get responses.
Also, toward the end of the instructor's talk on the dialogue, two students, without prompting from the teacher, asked questions before the class. Although the questions were not related directly to the dialogue, the fact that the questions were asked before the entire class was considered a breakthrough.
And yet some progress was definitely made, especially when the brief span between observations is considered. The students did interact with the teacher by nodding, some did answer the instructor's questions, and two, on their own initiation, even asked questions before the class. The unanticipated side effect of the teacher becoming more concerned with the interaction was a welcome surprise and contributed to the improvement. There seems to have been some success in instructing and reminding and then expecting the students to become more interactive with the teacher.
An additional reason for interest in the problem addressed here was the belief that this was a common problem in Japan. Teachers, especially native English speaking ones, often become frustrated with a lack of initial success in obtaining an interactive dialogue with the class. This often leads them to mistake a lack of familiarity with a lack of interest, and to teach within the students' culturally conditioned classroom expectations, instead of introducing the expectations commonly found in classrooms in English speaking counties. While intending to be more accommodating to students, they are failing to give students a useful sociolinguistic skill, which students would likely want and derive benefit. Some may think encouraging the use of this student-teacher interaction common in native English speaking counties is culturally arrogant. But if it is introduced in a sensitive and reasonable manner, it actually contributes to a more fulfilling English class. After all, most students don't study English just for linguistic competence. They will also want to develop sociolinguistic competence for communicating in different situations in English speaking countries, and this includes the classroom.
Helgesen, M. & Brown, S. (1994) Active listening: Building skills for understanding. Melbourne: Cambridge University Press.
Richards, J. C., Platt, J., & Platt, H. (1992) Dictionary of language teaching & applied linguistics (2nd ed.). Essex: Longman.



